Is your website designer charging enough?

I just got an email from a client whose website we just started designing that essentially said "you guys were the most expensive option we reviewed, but it was clear that SPEAK! knows what it's doing." This led me to think... can you evaluate the quality of your website designer by the amount he or she charges?

My conclusion: pretty much.

Every website has many areas of cost, and whether your designer is providing services in these areas or not, trust me, you're paying for them (more on this later):

    Design:

    With website design, you're paying for expertise and process. An inexperienced designer will (should) cost less than an experienced designer, and a firm producing a one-off proof and implementation will (should) cost less than a firm that works through a structured proofing process with multiple options and progressions.

    Coding:

    Once the proofing process is complete, your website will be built using code. A designer who disciplines himself/herself to learn the latest version of code (such as XHTML or more recently HTML 5.0) and writes it in valid format should charge more than someone using Microsoft FrontPage to write his or her code. How your website is built makes a tremendous difference in its accessibility through multiple browsers and its friendliness with search engines.

    Testing:

    Depending on who you are working with, testing may be lumped in with coding, but be sure you ask! Building a website using valid code does NOT guarantee that it will work in all browsers. Microsoft's Internet Explorer has always been a non standards-compliant browser and is especially notorious for displaying code differently than intended. A designer who will test and correct browser display issues for the major browsers (IE 7, IE 8, Safari 4 and Firefox 3) will cost more than a designer who drops the ball and doesn't test and/or correct browser display issues.

    Content (Initial Load):

    Where is the content (text, photos, video, audio, etc.) of your website coming from? Are you writing or providing it, or is your designer/agency? A designer that provides this service will obviously charge more for a designer that doesn't.

    Content (Management/Updates):

    How will content get updated on your website? Will you need to call the designer every time that an update needs to be made, or will your designer be implementing a content management system like SiteWrench™ or WordPress™? A designer who doesn't have to spend the time building a content management system into your website can get away with charging less on the front end. However, you'll end up paying for his/her continued updates to the site. This situation will lead to either a stale, generic website or a continuing stream of invoices

    Training:

    If your designer implements a content management system for you, you should receive training on how the CMS works. A designer who is willing to spend the time to teach you the ins and outs of the CMS that has been deployed is probably going to charge you more than a designer who hands off the website to you and wishes you luck.

    Support:

    Each of the previous categories have been services that occur and are completed. However, these last two categories are (should be) ongoing. That's why you could make a case for them being two of (if not) the most important categories to review with your designer before you get started. Once the CMS has been implemented, who will vouch for its continued growth and functionality? Who will answer your questions and provide the information you need to implement best practices? Who will squash the bugs as they pop up (a CMS is software, there will be bugs)? These are questions that are answered by ongoing support. A designer unwilling or incapable of providing ongoing support better be charging you less than a designer who does.

    Development:

    The CMS that your designer implements should be constantly growing. It should be providing new tools for you to use on a regular basis. If your ability to edit and maintain your website is the same 6 months after it first launched, you are falling behind the curve. The web is constantly changing, and you need the right tools to help your website lead the charge.

    Ask your designer who will be providing these tools. If the answer comes back as no one, you should ask him/her to lower your price drastically (or better yet, find another designer). If the answer is that tools are added by an open-source community, you should ask if training and implementation of new plug-ins are included in your design price. If the answer is that continued development is provided by the designer/agency ask if it is truly their CMS or if it is a canned system that is being resold under a different name. The answers to these questions are not intended to qualify or disqualify a designer. The answers are meant to help you have the best view of what is being provided for the amount of money you are spending.


So getting back to the point - is your designer charging you enough? It may feel like a steal to get a website for $500, but what are you actually getting? Do you have the time to learn and inclination to implement the categories that your designer is leaving out? You'll never get a custom designed website from SPEAK! for $500, but we can (and do) address every category on the above list.

When you work with us, you get everything you need to own and maintain an incredible website. We even provide services to carry your presence into the web further: search engine optimization, Internet marketing and social media management. Give us a call - we may not sell you a website for $500, but you'll be surprised by the intense level of service and value you receive for the amount you pay.

Posted by matt.roberts@speakcreative.com at 8:10 AM | 0 comments

Getting Started: To-dos before your website project

"What do we need to do to get started?" It's one of the most frequent questions I get asked, and it's definitely one of the best questions I get asked. First of all, it means we're going to be doing business together. Second of all, it lets me lay a good foundation for our design and project management teams to be successful from the very beginning of the design process.

So, I thought it might be nice to provide a list of to-dos before starting your website project with us (or with anyone, really). Of course, there are specifics to each organization that get discussed on an individual basis, but here are some good general guidelines (think of something we left out? Let us know in the comments section below!).

Decide who will be responsible for making design decisions


This one sounds like a no-brainer, and for most organizations, it is! This doesn't mean you can't have a team or committee in charge of overseeing the project and making design recommendations. It simply means that you've got a gameplan for who will review the proofs and who will give feedback on the design. Deciding this up-front will keep you from missing valuable input during the Discovery stages of the process.

Track down your (vector) logo files


This comes highly recommended. When your organization had its logo designed, it's very likely that the logo was delivered in a vector file format (most commonly .ai or .eps). Tracking down your logo file in its original vector format will make your creative team's day (we'll probably send you cupcakes) because we won't have to work with a rasterized file format that can pixelate or distort. Of course, if all you can find is a .jpg file, we're more than capable of making it work! Don't have a logo (or not happy with your logo)? Let us know. We'd be happy to put together some concepts for you.

Plan your content


I know, I know... this smells suspiciously like homework, but you'll be glad you took the time on the front-end to have your content updated and planned out. Completing all of your content is not absolutely necessary to get the website started, but it's highly recommended that you have at least started the process. As we develop your website, we'll provide and discuss a new sitemap, but we find many of our clients are so eager to get the website design completed, that they've neglected to polish or update their content (even though we've been reminding them to do so). Once the design is ready to launch, they're caught with several days/weeks of content updates that delay the launch of their incredible new website. As a side note: do you have a team working to write/update content? You might consider signing up for a free or cheap project management system account (Basecamp, for example) for your team to collaborate on content.

Think about your photos


Many websites feature photos (how profound - just bear with me). Do you have photos that you would like for us to use? If so, go ahead and begin gathering them. Do your photos have pictures of people in them? If so, make sure you have photo release forms from the folks in the pictures (when you send photos our way, we assume that you've taken care of this step). Please also note, pictures of minors require a photo release form signed by a parent/guardian. Do you need photos taken? Let us know, and we can probably recommend a photographer in your area. If necessary, we have access to extensive stock photo libraries as well. 

None of the ideas above are so profound that you would have never thought of them on your own, but if you can check a few of these items off your list as you are getting started with a new website design, your design team will love you for being so well prepared. As I said before, I'm sure there are other items that could go on this list, so feel free to add your suggestions in the comments below!

Posted by matt.roberts@speakcreative.com at 8:40 AM | 0 comments

Tipton County


Tipton County recently launched its completely redesigned website from SPEAK!. The new site was designed to bring specific attention to the County Executive's initiatives as well as provide helpful information with regards to the many different departments within the county government. The school and industry highlight sections give Tipton Co. the ability to regularly showcase the many benefits of living and working in the county.

While SiteWrench is very often an excellent fit for many content management needs, the Tipton Co. website is testimony to the fact that we can deliver for any specific content management need. One of the requirements for the Tipton Co. website job was that the site must be delivered in a format that did not require the county to migrate to a new content management system, so we developed a great-looking new website that could be implemented within the content management parameters given to us.

We're extremely pleased with the results, but more importantly – so is our client.

"We wanted a site which would outline the strengths of Tipton County, offer as much information as possible, and provide a dynamic look. Our goal is to inform and educate the public and we believe this site accomplishes that with style."

Posted by matt.roberts@speakcreative.com at 11:42 AM | 1 comments

Hope Church


Hope Church has been a SPEAK! client for many years, so when it came time to redesign its website, we were pumped at the opportunity to once again work with this well-known Memphis church. 

Hope is always reaching out to the Memphis community with relevant events. Guests range from well-known authors to Christian musicians to dynamic speakers and everywhere in-between, so the new website design needed to afford Hope a great way to show off their upcoming events. SPEAK! designed and built a jQuery image rotation that ties to the event area on the home page. This area creates a "can't miss" visual element focused entirely around Hope's outreach strategy, and since it's built in jQuery rather than Flash, the website stays mobile-device friendly!


SPEAK! also created a "Visit Hope" area to contain information categorized specifically for those who would like to visit Hope Church for the first time. This area is similar to other church websites that employ a slide-down "Ministry Index." However, Hope and SPEAK! felt like the idea could be further developed to connect with a specific audience, so we pushed it further! With great results.

 

Social media is another area that many churches are paying close attention to (and rightly so!). Of course, we can integrate your Twitter® feed or Facebook® fan app on your website, but depending on your organization, those tools may not be the best fit for your web communication strategy! At SPEAK!, we help you think through your entire web strategy (including social media) and determine the best way to get your message across to your many different audiences.

With Hope, we decided that an obvious but more elegant approach (when compared to the feed and app integration mentioned above) would provide the best mesh-point between website design and social media integration. This way, a visitor to Hope's website sees not only how to find Hope on Twitter® and Facebook® but also how to receive eNewsletter and RSS updates and where to go to see Hope's videos on YouTube®.

Check out the Hope Church website design from SPEAK! Creative.

Posted by matt.roberts@speakcreative.com at 9:25 AM | 1 comments

SPEAK! Christmas by the numbers

We hope you had a wonderful Christmas! I thought it would be fun to compile a list of some of the more interesting numbers to show how the SPEAK!lings celebrated Christmas this year. Have interesting stories of your own? Let us hear them!

SPEAK! Christmas by the numbers:


1,656

Most miles traveled by a SPEAK!ling

15

Pairs of socks received

14

Trash bags currently awaiting pickup

6

iTunes gift cards received

5

Sets of reindeer antlers worn

4

Times A Christmas Story was watched

3

Wii® remotes inadvertently hurled into a wall

2

Snuggies® received (plus Drew got a Slanket®)

1

Kidney stone surgery -- ouch!

1

Car rear-ended

0

Eyes shot out

Posted by matt.roberts@speakcreative.com at 11:23 AM | 1 comments

Boys and Girls Club of Greater Memphis


SPEAK! is proud to announce the launch of another website - this time for the Boys and Girls Club of Greater Memphis! If you keep up with us, you know that we love working with non-profit organizations in Memphis, and this was certainly no exception!

The BGCM website was developed as part of a larger marketing campaign that will begin to roll out early 2010, and we could not be happier with the end result of the website design. It can be challenging for a non-profit to encourage involvement from the community without playing "tearjerker" statistics or stories, but SPEAK! and BGCM set out to create a website that set aside the negative emotions. 

The new website creates an uplifting presence for the organization, focusing on the positive effects that BGCM has on the lives of the children involved in its programs. It was also a goal for the website to feel extremely kid-friendly without alienating a largely adult website audience. As you can see, the bright colors and hand-drawn illustrations provide just such an environment while still communicating a strong call to action for involvement.

The BGCM website uses SiteWrench as its content management system, so in addition to being able to make on-the-fly content changes, BGCM can create database-backed registration forms, dynamic event calendars and much more. The new site will serve as a great centerpiece for the upcoming marketing campaign and provide a platform for BGCM to continue to tell stories of life-change.
Posted by matt.roberts@speakcreative.com at 11:05 AM | 0 comments

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Memphis, TN 38016

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